Job completed for Naomi Ghaewski

Completion date: December 2, 2025

Location: Billings, MT

Why did the customer contact us?

The customer's basement experienced severe water damage, with at least 4 inches of standing water throughout. Inspections also revealed possible microbial growth in the laundry room, living room closet, a small area of the living room near built-in shelving, and on bathroom sill plates. Additionally, the upstairs area exhibited high humidity levels, around 60%, and basement materials remained highly saturated during subsequent visits.

Solutions provided:

Our team promptly responded by extracting bulk water from the basement using two trash pumps, garden hoses, and a portable extractor over a five-hour period. Areas in the living room were contained, and a dehumidifier was placed in the main level kitchen, with drying and dehumidification equipment set up in the basement. Subsequent monitoring visits confirmed a significant drop in humidity and ongoing evaporation and drying. Three additional air movers and a jump box were deployed to enhance drying efforts. A walk-through was conducted with the homeowner, Eric, to discuss necessary demolition; however, no demolition was performed at that time due to the homeowner lacking insurance. Moisture checks were performed on 2ft cuts and baseboard cuts throughout the basement, which were found dry by meter and touch. Invasive points were drilled and elevated in all affected basement areas for continuous moisture monitoring, and air movement was readjusted. Two air movers and one Velo were removed as drying progressed. Air movement was intentionally not directed towards the bathroom area due to visible microbial growth on the sill plates. Documentation of all dry areas confirmed by meter was recorded.