Job completed for Nancy Sheehan

Completion date: December 4, 2025

Location: Billings, MT

Why did the customer contact us?

Septic backup from a floor drain in the utility room in the basement, with the tub drain also backing up, affecting the basement utility room, hallway, hallway closet, bathroom, bedroom, and living room.

Solutions provided:

Moisture mapping was performed in the affected basement areas. Affected content was moved to an unaffected living room area, wiped with disinfectant, and placed on 6mil plastic. L-shaped vertical containment was erected in the basement living room, placed under negative pressure with an AFD odor-cleanse filter. Affected carpet and pad were removed, bagged, and taken out of the home through the basement bedroom egress window. The floor was sprayed with a disinfectant/deodorizer mixture, and dehumidification equipment (hydro) was set up.

Photos & Videos:

A hand holding a moisture meter showing a reading of 16.4% WME near a wall or baseboard, indicating moisture levels.
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A hand holding a moisture meter showing a reading of 16.4% WME near a wall or baseboard, indicating moisture levels.
A hand holding a moisture meter showing a reading of 12.8% WME on a wooden tack strip, indicating residual moisture.
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A hand holding a moisture meter showing a reading of 12.8% WME on a wooden tack strip, indicating residual moisture.
Exposed concrete basement floor with visible moisture stains and a dehumidifier in the corner, after carpet removal from water damage.
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Exposed concrete basement floor with visible moisture stains and a dehumidifier in the corner, after carpet removal from water damage.
Bathroom showing a tub, toilet, and vanity, documenting the area after septic backup cleanup in the basement.
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Bathroom showing a tub, toilet, and vanity, documenting the area after septic backup cleanup in the basement.
Carpeted hallway and stairs covered with plastic sheeting, showing restoration equipment and affected areas.
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Carpeted hallway and stairs covered with plastic sheeting, showing restoration equipment and affected areas.
Carpeted basement floor protected with clear plastic sheeting during water damage restoration.
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Carpeted basement floor protected with clear plastic sheeting during water damage restoration.

Awards and Affiliations

24/7 Emergency Damage Response
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