Job completed for Jeremy E

The customer contacted us following a severe basement floor drain backup that released Category 3 "black water" (grossly contaminated water) across approximately 40% of their lower level. This hazardous backup heavily compromised multiple rooms, requiring immediate emergency intervention to address contaminated luxury vinyl plank (LVP) flooring, carpeting, lower drywall sections, and specialized wood pine sauna installations.

This restoration project involved the emergency mitigation of a Category 3 "black water" sewer drain backup that contaminated approximately 40% of a residential basement. The solution included the systematic removal of porous materials—such as saturated luxury vinyl plank flooring, carpeting, baseboards, and lower drywall perimeters—followed by deep sanitization using industrial biocides to eliminate hazardous pathogens. To safely restore the structure, the team set up plastic containment barriers, utilized a HEPA air scrubber for airborne filtration, and strategically positioned low-grain refrigerant dehumidifiers and high-velocity air movers to extract deeply embedded moisture from the exposed concrete subfloor and structural framing.