Job completed for Megan G

The customer requested assistance following a water leak originating near a basement window sill, which travelled down the wall and saturated the carpet and carpet padding across both the basement family room and basement bedroom.

Upon arriving at the property, our team conducted comprehensive moisture mapping across the basement family room and bedroom to determine the spread of the water loss. Moisture meter readings confirmed that while the carpet and padding were affected, the surrounding drywall remained structurally sound with minimal moisture impact. We completed a detailed DocuSketch scan for documentation and set up a Hydro unit on site. Before removing any materials, we applied an antimicrobial treatment to all impacted surfaces to maintain a hygienic work environment and inhibit microbial growth. Technicians then extracted the saturated carpet and padding from both the bedroom and family room. Finally, we deployed specialized drying equipment, placing three Axial air movers in the bedroom along with additional air movement setup in the family room to accelerate airflow and establish a continuous moisture removal protocol.