Job completed for Thawee W

Why did the customer contact you? The customer requested water damage restoration services after a water loss impacted the family room, causing heavy moisture retention in approximately 70% of the carpet, affecting area rugs, and raising moisture levels in the drywall and lower structure around the fireplace.

Upon arriving at the property, our team carefully wrapped and prepared the affected area rugs for transport to our facility, where they will undergo shop drying and off-site professional cleaning. We conducted comprehensive moisture mapping throughout the family room carpet and the drywall surrounding the fireplace. To facilitate proper structural pressurization and improve interior air circulation, we removed a small section of drywall above the fireplace. During the inspection, we identified microbial growth along the lower fireplace corners and promptly sealed the surrounding seams and cracks. While the elevated drywall did not show active microbial growth, baseboard removal was safely postponed to prevent further material distortion. Finally, we deployed targeted drying equipment—including a Sahara unit and two air movers—and established a regular monitoring schedule to adjust equipment as drying progresses.