Job completed for David P

Completion date: September 30, 2026

Location: Billings, MT

Why did the customer contact us?

The property experienced a water damage event from suspected groundwater intrusion, leading to elevated moisture levels in the basement's west bedroom, hallway, stair closet, and east bedroom entryway. The west bedroom, identified as the primary source, showed extensive damage including deteriorated drywall, delaminated and darkened carpet backing, and suspected microbial growth, having remained wet for several days.

Solutions provided:

During the restoration visit, affected areas were thoroughly inspected, revealing two additional foundation cracks in Bedroom A. Previously cut sections were cleaned, baseboards detached, and general cleanup performed. Drying equipment was adjusted based on moisture monitoring, with two air movers removed from the hallway as areas began to dry. The team recommended Category 3 water damage treatment for the source bedroom, including removal of affected porous materials, while the hallway and other affected bedroom were recommended for Category 2 treatment pending further evaluation. Documentation was updated, foundation cracks communicated to the client, and continued moisture monitoring and drying process adjustments are scheduled.

Photos & Videos:

Close-up of a basement wall with drywall removed, showing a visible foundation crack, exposed pipes, and lifted carpet revealing a patterned tile floor during water damage restoration.
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Close-up of a basement wall with drywall removed, showing a visible foundation crack, exposed pipes, and lifted carpet revealing a patterned tile floor during water damage restoration.
Concrete basement wall with wooden studs installed, showing areas where drywall has been removed, revealing insulation and potential past water damage near a window.
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Concrete basement wall with wooden studs installed, showing areas where drywall has been removed, revealing insulation and potential past water damage near a window.
Concrete subfloor exposed after flooring removal, displaying significant water stains, adhesive residue, and swirl marks from cleaning or drying equipment in a damaged area.
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Concrete subfloor exposed after flooring removal, displaying significant water stains, adhesive residue, and swirl marks from cleaning or drying equipment in a damaged area.
Two blue Fleet brand air movers positioned on a basement's patterned tile floor to dry walls and floor after water damage, with a section of drywall removed.
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Two blue Fleet brand air movers positioned on a basement's patterned tile floor to dry walls and floor after water damage, with a section of drywall removed.
Close-up view of lifted carpet showing wet, delaminated carpet backing and subfloor with signs of moisture damage and debris.
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Close-up view of lifted carpet showing wet, delaminated carpet backing and subfloor with signs of moisture damage and debris.

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