Job completed for Shelly H

The customer experienced significant water intrusion from a rainstorm, specifically groundwater buildup that came in over the exterior wall stem wall, affecting the living room, bedroom, hallway, and area under the stairs. This resulted in Category 2-3 water damage in multiple rooms, with microbial growth identified on the carpet tack strip.

Alpha Omega Restoration Pros performed a comprehensive water mitigation service. The initial visit included a Docusketch and moisture mapping, removal of affected carpet and pad from the source bedroom, and removal of floating floor and base from the hallway. General cleanup and vacuuming were performed. Drying equipment, including 7 lo-pro air movers, 1 large dehumidifier, and 1 AFD, was set up in the hallway, under the stairs, and in Bedroom B. The team collected demo macros for setup and future estimates. Technicians used appropriate PPE (nitrile gloves, Tyvek suit, N95 mask) for carpet removal. All areas were monitored until they dried below set goals. Upon completion, all equipment was removed, moisture points were addressed, macros completed, and a post-mitigation Docusketch was made. Debris, including carpet, pad, and floating floor, was hauled away.