Job completed for Nick S

Completion date: September 10, 2026

Location: Billings, MT

Why did the customer contact us?

A basement experienced Category 2 water damage after a window well overflowed with stormwater, allowing rainwater to enter. The living room, hallway, bedroom, and closet were affected, with elevated moisture detected in sill plates and the shared wall between the living room and bedroom.

Solutions provided:

The restoration team installed a comprehensive drying system, including five low-profile air movers and one LGR dehumidifier in the living room, and three low-profile air movers in the bedroom. No water extraction was required as sheetrock moisture levels were acceptable. Follow-up monitoring was conducted, and equipment was adjusted by removing four air movers from sufficiently dried areas. A Firebird drying system was strategically placed along the shared wall to target remaining elevated moisture, with continued monitoring planned to ensure all affected materials reach acceptable drying levels.

Photos & Videos:

Close-up of water damaged sill plate and exposed concrete floor with tools after carpet removal in a basement.
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Close-up of water damaged sill plate and exposed concrete floor with tools after carpet removal in a basement.
Close-up of a removed, water-damaged carpet tack strip along a wall, showing dark discoloration and staining.
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Close-up of a removed, water-damaged carpet tack strip along a wall, showing dark discoloration and staining.
Close-up of a basement window well showing dirt, debris, and water stains, indicating the source of water entry.
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Close-up of a basement window well showing dirt, debris, and water stains, indicating the source of water entry.
A low-profile air mover placed on carpet in a bedroom, used for drying after water intrusion, with blue tape markers.
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A low-profile air mover placed on carpet in a bedroom, used for drying after water intrusion, with blue tape markers.
Restoration technician rolling up water-damaged carpet from a stained concrete basement floor with a shop vacuum nearby.
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Restoration technician rolling up water-damaged carpet from a stained concrete basement floor with a shop vacuum nearby.
Basement bedroom with drywall removed exposing wood studs and concrete wall around a window well after water damage.
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Basement bedroom with drywall removed exposing wood studs and concrete wall around a window well after water damage.

Awards and Affiliations

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